Account Deletion & Data Rights

Request Account Deletion

You have the right to request the permanent deletion of your Ezycure account and associated personal data at any time.

What happens when you delete your account?

When your deletion request is processed, the following actions will take place:

1. Permanently Erased Data:

  • Personal Account Details: Name, login email, phone number, saved password, profile picture, and demographics.
  • Linked Devices & Telemetry: Connected wearable devices, heart rate logs, step history, and continuous monitoring metrics.
  • Preferences & Settings: Saved doctor bookmarks, custom search filters, notification settings, and session tokens.
  • Active Schedules: Any pending non-clinical appointment requests will be canceled.

2. Statutory Medical Retention Notice:

In accordance with Indian Council of Medical Research (ICMR) guidelines, DISHA frameworks, and medical registration board mandates, completed doctor consultation notes, issued e-prescriptions, and diagnostic billing records must be retained for mandatory statutory recordkeeping periods (3 to 7 years).

These clinical records will be disassociated from your active user profile, archived securely, and rendered inaccessible for non-audit purposes.

Warning: Deleting your account is permanent. Once completed, you will not be able to reactivate your profile or recover your personal history.

Account Deletion Request Form

Submit this request if you cannot sign in or are using our mobile applications. Our team will verify and process your request within 48 business hours.

Instant Account Deletion

If you are currently signed into Ezycure, you can immediately delete your account credentials and personal profile below.

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